Terms and Conditions

Effective Date: January 2025

Welcome to the website of Tawna Fashion Pvt. Ltd. (referred to as "we," "our," "us," or "Tawna Fashion"). By accessing or using our website, located at [insert website URL] ("Website"), you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using the Website. If you do not agree with these terms, please refrain from using the Website.

1. Acceptance of Terms

By accessing or using the Website, you acknowledge and agree to abide by these Terms and Conditions, including any additional terms and conditions that may apply to specific sections of the Website, products, or services offered by Tawna Fashion Pvt. Ltd. These Terms and Conditions are subject to change without notice. You are responsible for reviewing these Terms periodically for any updates or changes.

2. Use of the Website

The Website and its contents are intended for personal, non-commercial use. You may browse and view the Website, provided that you do not:

• Copy, reproduce, modify, or distribute any content without our prior written consent.
• Use the Website for any unlawful or prohibited purposes.
• Engage in activities that may interfere with or disrupt the Website or its services.

You agree to use the Website only for lawful purposes and in accordance with applicable local, state, and national laws and regulations.

3. Products and Services

Tawna Fashion offers a range of leather and fashion products, including bags, accessories, and clothing. All products and services available on the Website are subject to availability and may be changed or discontinued at our discretion.

We make every effort to ensure that the descriptions, pricing, and other information provided on the Website are accurate and up-to-date. However, we do not warrant that the content is free from errors or inaccuracies, and we reserve the right to correct any mistakes.

4. Account Registration

In order to purchase products or access certain features of the Website, you may be required to create an account. By registering, you agree to provide accurate and complete information about yourself and to keep your account details up to date.

You are responsible for maintaining the confidentiality of your account and password, as well as for any activities that occur under your account. You agree to notify us immediately if you suspect any unauthorized use of your account.

5. Order and Payment

By placing an order on the Website, you are making an offer to purchase the selected products, which is subject to our acceptance. We reserve the right to reject any order at our discretion.

The total price of your order will be displayed before completing your purchase, and payment must be made through the accepted payment methods on the Website. All payments are processed securely, and we use reasonable efforts to protect your payment information.

Please note that sales taxes, shipping fees, or other charges may apply, and these will be communicated to you before completing your order.

6. Shipping and Delivery

We offer shipping services to various locations. Shipping costs and delivery times may vary depending on your location and the products ordered. Once your order is processed and shipped, you will receive an email with tracking information.

While we strive to ensure timely delivery, we are not responsible for any delays caused by third-party carriers, customs procedures, or unforeseen events. Any issues related to delivery should be directed to the shipping carrier.

7. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with the product, we offer a return and exchange policy in accordance with the guidelines provided on our Website. Returns and exchanges must be made within 3 days from the date of receipt, and the products must be unused, in their original condition, and with all tags and packaging intact.

Certain products may be non-returnable, including customized or personalized items. Please refer to our Returns and Exchanges page for detailed instructions.

8. Intellectual Property Rights

All content, materials, and intellectual property on the Website, including but not limited to text, images, logos, trademarks, designs, and product descriptions, are owned by Tawna Fashion Pvt. Ltd. or licensed to us. You agree not to use, copy, reproduce, distribute, or create derivative works from any of the Website's intellectual property without our prior written consent.

9. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect your data when you interact with our Website. By using the Website, you consent to the practices described in our Privacy Policy.

10. User Content and Submissions

By submitting any content to the Website, including reviews, comments, or product images, you grant Tawna Fashion Pvt. Ltd. a worldwide, royalty-free, and perpetual license to use, modify, and display such content. You represent that you own or have the necessary rights to the content you submit and that it does not infringe the rights of any third party.

You are prohibited from submitting any unlawful, harmful, or offensive content, including but not limited to content that is defamatory, discriminatory, or violates the rights of others.

11. Limitation of Liability

To the fullest extent permitted by law, Tawna Fashion Pvt. Ltd. shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the Website, including any damages caused by errors, omissions, interruptions, or delays in the operation of the Website.

In the event of a product defect, our liability will be limited to the repair or replacement of the product, or a refund of the purchase price, at our discretion.

12. Indemnification

You agree to indemnify and hold harmless Tawna Fashion Pvt. Ltd., its directors, officers, employees, agents, and affiliates from any claims, damages, losses, liabilities, or expenses arising out of your violation of these Terms and Conditions or your use of the Website.

13. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of Patna High Court, without regard to its conflict of law principles. Any disputes arising from or related to these Terms will be resolved through binding arbitration, except where prohibited by law.

14. Termination

We reserve the right to suspend or terminate your access to the Website at any time, without notice, for any reason, including but not limited to your violation of these Terms and Conditions. Upon termination, you must cease all use of the Website.

15. Modifications to the Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Your continued use of the Website after such modifications indicates your acceptance of the updated Terms.

16. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms and Conditions, please contact us at:

Tawna Fashion Pvt. Ltd.
Email: contact@tawnafashion.com
Address: C/o Smt. Hafiza Khatoon, B.v. College, Patna, Phulwari, Bihar, India, 800014

By using our Website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.