Cancellation Policy

Effective Date: January 2025

At Tawna Fashion Pvt. Ltd., we understand that sometimes plans change, and you may need to cancel or modify your order. This Cancellation Policy outlines the terms and conditions under which cancellations are accepted, as well as the steps involved.

Please read the following policy carefully. By placing an order with us, you acknowledge and agree to the terms outlined here.

1. Order Cancellation Window

You can request to cancel your order within 24 hours of placing it. This gives us time to halt the processing and shipment of your items. After this 24-hour window, we cannot guarantee that your order will be canceled.

If your order has already been shipped or is in the process of being dispatched, it cannot be canceled. Once the order has left our facility, we recommend referring to our Returns and Exchanges policy for more information.

2. How to Cancel an Order

Contact Us Immediately: Send us an email at contact@tawnafashion.com or call our customer service team. Be sure to include your order number and details of the products you wish to cancel.

Subject Line: For easier processing, use the subject line "Order Cancellation Request - [Order Number]".

Confirmation: Our team will review your request and confirm whether your order is eligible for cancellation. If it is eligible, we will initiate the cancellation process and confirm this via email.

3. Refund Process

If your order is canceled successfully within the allowed timeframe, we will issue a full refund to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to be processed, depending on your bank or payment provider.

Full Refund: If your cancellation request is processed before your order is shipped, you will receive a full refund.

Partial Refund: If items have already been shipped but you request to cancel part of your order, a partial refund will be provided.

Shipping fees are non-refundable once an order has been processed and dispatched.

4. Non-Cancellable Items

Some products, due to their nature, are non-cancellable once the order is placed. These include:

• Customized or personalized items (e.g., engraved products or items made to order)
• Products marked as final sale or non-returnable in the product description

If you have any questions about the cancellability of a specific product, please feel free to contact us.

5. Modifications to Orders

Once an order has been confirmed, we are unable to make changes to it, such as modifying the size, color, quantity, or shipping address. If you need to make changes, we suggest canceling the order and placing a new one.

6. Shipping and Delivery Timeframes

After the 24-hour cancellation window has passed and your order has been shipped, we are unable to prevent the delivery. If you still wish to return the product, please refer to our Returns and Exchanges Policy.

7. Late Cancellations

If your order cannot be canceled because it is already in transit or processed for shipment, we will inform you of the status of your cancellation request. In these cases, you may still return the items once you receive the shipment in accordance with our Returns and Exchanges Policy.

8. Customer Responsibility

As a customer, it is your responsibility to review your order details before completing the purchase. We are not responsible for cancellation requests due to incorrect orders or changes in preferences after the order has been processed.

9. Contact Us

For any questions related to order cancellations, please reach out to our customer service team:

Tawna Fashion Pvt. Ltd.

Email: contact@tawnafashion.com

Address: C/o Smt. Hafiza Khatoon, B.v. College, Patna, Phulwari, Bihar, India, 800014

By placing an order on our Website, you confirm that you understand and agree to our Cancellation Policy. We appreciate your understanding regarding the cancellation process.

Thank you for shopping with Tawna Fashion Pvt. Ltd.