Shipping and Delivery Policy
Effective Date: January 2025
1. Shipping Locations
We offer shipping domestically across India and internationally to select countries. If you have questions about delivery availability, please contact us.
2. Shipping Methods and Delivery Times
Domestic shipping takes 5-10 business days. Express shipping is available for faster delivery. International shipping varies from 15-30 business days, with expedited options available.
3. Shipping Costs
Shipping costs are calculated at checkout based on order weight, size, and destination. Customers are responsible for any applicable import duties or taxes.
4. Order Processing
Orders are processed within 1-2 business days. You will receive a tracking number once dispatched.
5. Packaging
We ensure secure packaging to prevent damage during transit.
6. Order Tracking
A tracking number will be provided after dispatch. Please allow up to 48 hours for tracking updates.
7. Delivery Issues
Delays may occur due to weather, customs, or carrier issues. Please ensure accurate shipping details.
8. Returns and Damaged Goods
Report damaged items within 3 days of receipt for a free return or exchange.
9. Customs, Duties, and Taxes
Customers are responsible for any applicable import duties and taxes on international shipments.
10. Contact Information
For shipping inquiries, contact us at contact@tawnafashion.com.
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