Color Variations/Wear & Tear Policy

At Tawna Fashion Pvt. Ltd., we take pride in creating high-quality leather products and accessories, using carefully selected materials. We want our customers to have the best experience with our products, and as such, we would like to explain some natural characteristics of the materials used in our creations. Please read the following details regarding color variations, wear and tear, and other aspects that you may notice over time.

Leather Products: Color Variations and Natural Imperfections

We make every effort to display the colors of our leather products as accurately as possible. However, due to the inherent differences in monitor displays and lighting, please note that the actual color of the product may vary slightly from what you see on your screen. Additionally, leather is a natural material that may show slight variations in texture, tone, and color from one product to another. These variations are a natural characteristic of leather and not a defect. Embrace these subtle differences as part of the product's individuality.

Digital Printing on Leather

Some of our leather items, such as wallets and small leather accessories, feature digital printing on the surface. Since the ink reacts differently to the leather, there may be slight variations in the print, especially as each piece of leather is unique. Over time, you might notice faint hairline cracks in the printed areas. These cracks are not defects; rather, they enhance the character of the product and give it a distinctive look as it ages.

Fabric Products: Digital Printing

Certain products in our collection feature digital printing on fabric. Due to the nature of digital printing, slight variations in print alignment or color may occur in different patches or sections of the fabric. This is a common feature of fabric printing and cannot be fully controlled. These minor differences do not compromise the overall look and feel of the product but contribute to its uniqueness.

Powder Coating on Products

For certain items, such as luggage and trunks, we use powder coating for a smooth and durable finish. However, it’s important to note that powder-coated surfaces are susceptible to scratches, chipping, and wear over time, especially with heavy use. These changes are part of the natural aging process of the product and do not indicate any fault in the quality of materials or craftsmanship. Please treat these items with care to minimize the effects of wear.

Metal Hardware and Tarnishing

Some of our products feature metal hardware, such as zippers, buckles, and clasps. Due to exposure to weather conditions and regular use, it is common for metal hardware to tarnish or lose its shine over time. These natural changes occur as a result of handling and the environment, and we do not consider them defects. We encourage you to embrace the patina and unique characteristics that form on the hardware, as this adds to the charm of the product.

Defects and Scratches

All of our products are handmade, which means that no two items will be identical in absolute measurements or appearance. Small variations in size or shape may be noticeable, but these are minimal and do not affect the overall design or functionality of the product. Please keep in mind that slight imperfections, such as minor scratches or marks on the leather, are a natural part of the material. These marks add character to the product and contribute to its vintage, timeless appeal.

Ceramic Products

We take care in crafting our ceramic products to ensure they are of the highest quality. However, once ceramic items are used, they may experience wear and tear, such as chipping or cracking. Please note that we do not offer a replacement policy for ceramic goods that are damaged after use. We recommend handling these items with care to preserve their condition.

Important Note on Color Variation

As highlighted above, color variations are a natural and inherent part of the materials we use. The slight differences in color, texture, and finish are to be expected, especially with leather and fabric products. These variations cannot be grounds for rejecting the product. The uniqueness of each item is one of the many reasons our products are cherished by customers.

International Standards and Dyes

At Tawna Fashion Pvt. Ltd., all our leather products are dyed using natural vegetable dyes, which comply with international standards. These dyes are eco-friendly and enhance the natural beauty of the leather. As vegetable dyes are used, slight color differences can occur, further adding to the authenticity of each product.

Exchange, Return, and Repair Policies

We want you to be satisfied with your purchase, and we are happy to assist with exchanges, returns, or repairs, subject to the terms specified in our Return and Exchange Policy. Please note that the assistance provided in terms of exchange, return, or repair is specific to the country where the product was purchased.

If you have any concerns about the condition or quality of your product, please contact our customer service team, who will be happy to assist you further.

By choosing Tawna Fashion Pvt. Ltd., you embrace the unique beauty and individuality of our handcrafted products. We appreciate your understanding of the natural variations and characteristics of the materials used in our designs. Thank you for being a part of our journey!